Plane Parking Frequently Asked Questions
Plane Parking is a budget car park that is conveniently located for Edinburgh Airport. Below are some answers to commonly asked questions that might assist you further.
Upgrade to Edinburgh Airport On Site Parking
While we build Plane Parking, we are offering a complimentary upgrade to Edinburgh Airport’s On Site Parking for Plane Parking customers. Directions and entry procedures will be included in your confirmation email, and you will be automatically admitted to the On Site car park.
What is Plane Parking Value?
Plane Parking Value is a cheap car parking rate. Once booked it cannot be amended or cancelled.
How are parking charges calculated?
Car parks are priced per whole 24-hour period. The number of ‘days’ (24-hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry or exit time changes and as a result your actual time in the car park runs into another 24-hour period (over and above that booked), you will be liable for an additional day’s charge at the drive-up tariff. All prices shown are in pounds sterling and include VAT at the prevailing rate.
How often do car parking prices change?
Our car parking prices are constantly monitored to ensure that we offer the best price possible. Hence, our prices are subject to change, so please bear in mind that quotes are valid at the time of booking only.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Visa Debit, Maestro and Visa Electron cards. Unfortunately we cannot accept cheques.
Is a booking fee applied to my order?
Edinburgh Airport charges an admin fee of £2 for bookings made using a credit card.
How do I know my payment details are secure?
The Plane Parking website uses SSL encryption, which is the industry standard. It encrypts all your personal information – including name, address and credit or debit card number. A padlock appears in the frame of your browser when you are within a secure area of the website.
Why can’t I get a quote for the car park I’m looking for?
If you are unable to get a quote for a specific car park of your choice, it may be due to unavailable pre-booked allocation of spaces in that car park, not meeting minimum length of stay requirements or your entry and exit times may fall outside of the operating times for the car park in question.
What height restrictions are in place at your car parks?
Many of our car parks do not have a height restriction for entry to the car park, however some do due to building heights. Review the car park information table when viewing the available parking product options page on the website for further information.
How important is my car registration number when making a booking?
Your car registration number is an important piece of information as entry to some of our car parks is governed by number plate recognition. If we don’t have your correct car registration number, this can delay entry into the car park. For block parking and valet parking, the car registration number is important for the car park staff when identifying your car in preparation to meet you on the terminal forecourt or to have your car in the right position for collection when you return.
How do I know my booking has been placed?
Once you have completed the booking process, you will receive a confirmation email with a booking reference number. You should print out the confirmation and bring it with you to the car park.If you do not receive a confirmation email please email us at firstname.lastname@example.org
Can I cancel a car parking booking if my travel plans change?
You can cancel a car parking booking up to 24 hours before your time of arrival to the car park using the online Manage My Booking feature. You will qualify for a full refund, as long we receive notification of your cancellation in time. This does not apply to Plane Parking Value.
Can I amend my car parking booking if my travel plans change?
You can amend a car parking booking at any time up to 24 hours before your time of entry to the car park using the online Manage My Booking feature. The only exception to this policy is Plane Parking Value products, which offer larger discounts and cannot be cancelled or amended.
What happens if I want to bring a different car from the one I told you about?
Log into Manage My Booking, and click ‘Amend booking’. Then click on ‘Amend’ next to the car registration box where you can update the details.
What do I do when I get to the car park?
Entry procedures vary for each car park. The confirmation email you receive will detail those applicable to your booking. These are also available on this website.
What happens when I return from my trip?
Exit procedures vary for each car park. The confirmation email you receive will detail those applicable to your booking. These are also available on this website.
In many cases the car park will use automatic number plate recognition (ANPR). This means that the barriers will recognise that you have pre-booked and allow you to enter and exit without you having to get out of your car. If your car park does not operate this equipment, you should present your booking reference number and car park entry ticket at the customer service office (located near the car park exit) prior to leaving so the car park staff can validate your ticket. You should not use the payment machines in the car park or insert your credit card in the barrier on exit as they will not recognise your booking and will charge you again at the gate price.
How do I find out which bus stop I go to when I arrive back?
As you leave the airport terminal, there will be clear signs pointing to the locations of the courtesy bus pick-up points.
Will there be a courtesy bus running early in the morning or late at night?
Most car parks operate a 24-hour transfer service to the terminals, though the frequency may vary depending upon time of day. To check the details of the transfer service for the car park you have booked, click on the individual car park name on the Parking product selection page.
Are there any restrictions on the kind of vehicle I can bring?
Some car parks, particularly multi-storey ones, are unable to accept high-sided vehicles or trailers. This information can be found by clicking on the individual car park name on the parking product selection page.
What happens if my car won’t start at the car park?
Go to the nearest help phone. This will be answered by the duty manager of the car park and they will send someone to jump start your car or contact your motoring organisation. Often the car park will be able to jump start your vehicle for free, however you should check with the duty manager as to whether they are able to provide this service free or whether a third party will need to be called, in which case a charge may be payable. In all cases you should ensure that you authorise the procedures being employed in respect of your particular vehicle. .
What happens if my car gets damaged while it is parked in the car park?
In the unlikely event of this happening, you must go directly to the duty manager of the car park to whom you should report the incident. Do not leave the car park without reporting the incident.
What happens if my return flight is delayed?
If your flight is delayed and you go over your car park exit time, you will be charged an overstay charge based on the number of days you have stayed in addition to your booking. Overstays are charged at the prevailing drive-up tariff.
What happens if I need to leave the car park and then re-enter?
Before you exit the car park, please advise the attendant as to why you need to exit and return. They will give you instructions on the procedures to take when you re-enter.
Will I be refunded for the days parking I did not use?
You will not receive a refund should you return back to the car park earlier than that shown in your booking. You should proceed to customer services on exit in order to have your ticket validated.
What should I do if my travel plans change and I wish to extend my booking once I have entered the car park?
It is not possible to amend a booking online once you have entered the car park. If you wish to extend your booking, you should contact our customer service team as soon as possible to discuss your particular circumstances:
Phone: 0844 770 3040
What if there are problems on the day, such as my flight being cancelled? Can I cancel or amend my booking?
It depends on the particular circumstances, but you should call customer services on 0844 770 3040 and we’ll do everything we can to help.
What happens if I forget to bring my booking details to the airport with me?
Many of our car parks use number plate recognition, and the entry barrier will open automatically when you follow the correct entry procedure. Otherwise, take a ticket and, when you return, go to the customer service office at the car park where the staff will validate your ticket. You need to ensure you have the name and address of the person who made the original booking. If you have pre-booked, DO NOT insert your credit card into the barrier as this could result in you being charged again.